Faq's


WHAT IS SMOCKBOX?

Smockbox is a monthly subscription box for children's fashion and toys. Each month we ship a surprise box of gender and age appropriate items. Products are hand-selected from small shop designers, fair trade and made in USA brands. 


WHAT IS INCLUDED IN EACH BOX?

1-3 seasonally appropriate clothing pieces 

1-2 accessories (socks, hat, burp cloth)

1-2  toys (rattle, soft plush toy, puzzle, teether) 

Newborn boxes also include these extras!

1 muslin swaddle blanket (newborn box)

1 cotton wash or storage bag, printed with our very own little Smockbox bunny image! (newborn box only)


WHAT BRANDS WILL COME IN MY BOX?

We source products from popular indie maker and fair trade brands including Winter Water Factory, Oli & Carol, Cheski Sock Co, Pebble Child, Global Mamas and many more!

 

WHEN WILL MY BOX SHIP? WHEN AM I CHARGED?

Boxes ship on the 4th of each month, and renew on the 11th of each month. The first box is charged when you order. Following monthly boxes are charged on the 11th of each month.


HOW DO I PAUSE OR CANCEL?

Pause or cancel your subscription at any time before the ship date. Login to your account to cancel or send us an e-mail at hello@smockbox.com


HOW DO I UPDATE THE CLOTHING SIZE FOR MY NEXT BOX?

In your account you can update your survey and choose a different clothing size (currently we offer sizes newborn - 2T).  We will also send a reminder email before your monthly renewal to confirm we will ship the correct the size that month.


THIS IS BOX IS A GIFT, CAN I INCLUDE A GIFT MESSAGE?

 Yes of course! Just enter your gift message at checkout and the message will be sent to the recipient by e-mail as well as included as a handwritten note in the box. 


DO YOU ACCEPT EXCHANGES OR RETURNS? 

Unfortunately due to the nature of subscription boxes we cannot accept returns or exchanges. If you receive a damaged item or box please get in touch and we will make it right. 

WHERE DO YOU SHIP? 

We ship to the US and Canada. If you are in another country and interested in subscribing please get in touch with us at hello@smockbox.com and we can provide you a custom quote for shipping.